JOB PURPOSE
1.To provide the highest level of customer service at all times and ensure quick and correct resolutions of customer issues + complaints.
2.To liaise with customers to ensure that all forwarding tasks are completed and customer standard operating procedures (SOP) and key performance indicators (KPI) are met at all times.
3.To coordinate with all related parties to ensure a seamless customer service experience for all customers + stakeholders.
MAIN RESPONSIBILTIES
1.To accept export bookings and complete all system entry requirements accurately and on time including all financial administration tasks including correct and timely profit share with overseas stations.
2.To deliver the highest level customer experience at all times with a clear focus on customer service + retention.
3.To liaise with all stakeholders to ensure loading and export clearance tasks are completed correctly and on time.
4.To implement and follow customer SOP and KPI at all times.
5.To ensure correct data quality within internal systems at all times.
Requirements
1.University graduate or above
2.1-2 years working experience in logistics industry will be a plus
3.Good command in English
4.Good communication, interpersonal skills
5.Responsible and self-motivated with positive working attitude
6.PC knowledge of Word, Excel & E-mail
1.To provide the highest level of customer service at all times and ensure quick and correct resolutions of customer issues + complaints.
2.To liaise with customers to ensure that all forwarding tasks are completed and customer standard operating procedures (SOP) and key performance indicators (KPI) are met at all times.
3.To coordinate with all related parties to ensure a seamless customer service experience for all customers + stakeholders.
MAIN RESPONSIBILTIES
1.To accept export bookings and complete all system entry requirements accurately and on time including all financial administration tasks including correct and timely profit share with overseas stations.
2.To deliver the highest level customer experience at all times with a clear focus on customer service + retention.
3.To liaise with all stakeholders to ensure loading and export clearance tasks are completed correctly and on time.
4.To implement and follow customer SOP and KPI at all times.
5.To ensure correct data quality within internal systems at all times.
Requirements
1.University graduate or above
2.1-2 years working experience in logistics industry will be a plus
3.Good command in English
4.Good communication, interpersonal skills
5.Responsible and self-motivated with positive working attitude
6.PC knowledge of Word, Excel & E-mail
职位类别： 船务/空运/陆运操作
举报
- 公司规模：1000人以上
- 公司性质：外商独资
- 所属行业：货代公司
- 所在地区：上海-静安区
- 联系人：滑
- 手机：会员登录后才可查看
- 邮箱：会员登录后才可查看
- 邮政编码：
工作地址
- 地址：静安区共和新路1868号大宁国际1幢15楼
