职位描述
岗位职责:
工作职责:
1.按照标准流程进行海运单据的缮制,系统信息的录入,做好文件管理和归档工作
2.积极配合其他人员和部门开展工作,如海运操作人员等,使货物及时,安全,顺利的出运。
岗位要求:
1.大专及以上学历,相关专业优先考虑
2.基本的英语听说读写能力,大学英语4,6级优先考虑
3.熟练运用办公软件;
4.愿意从基层做起
职位描述
岗位职责:
JOB PURPOSE
1.To provide the highest level of customer service at all times and ensure quick and correct resolutions of customer issues + complaints.
2.To liaise with customers to ensure that all forwarding tasks are completed and customer standard operating procedures (SOP) and key performance indicators (KPI) are met at all times.
3.To coordinate with all related parties to ensure a seamless customer service experience for all customers + stakeholders.
MAIN RESPONSIBILTIES
1.To accept export bookings and complete all system entry requirements accurately and on time including all financial administration tasks including correct and timely profit share with overseas stations.
2.To deliver the highest level customer experience at all times with a clear focus on customer service + retention.
3.To liaise with all stakeholders to ensure loading and export clearance tasks are completed correctly and on time.
4.To implement and follow customer SOP and KPI at all times.
5.To ensure correct data quality within internal systems at all times.
Requirements
1.University graduate or above
2.1-2 years working experience in logistics industry will be a plus
3.Good command in English
4.Good communication, interpersonal skills
5.Responsible and self-motivated with positive working attitude
6.PC knowledge of Word, Excel & E-mail